FAQ

Frequently Asked Questions

1. What are crystals?

Crystals are naturally occurring minerals that are valued for their beauty and metaphysical properties. They come in a variety of colors, shapes, and sizes, and are often used for healing, meditation, and energy work.

2. How do I use crystals?

There are many ways to use crystals, including wearing them as jewelry, carrying them in a pouch or pocket, placing them on the body during meditation or energy work, or simply displaying them in your home or office. Each crystal has its own unique properties and benefits, so it's important to research and choose the ones that resonate with you.

3. How do I clean and care for my crystals?

Crystals can absorb negative energy over time, so it's important to cleanse them regularly. You can do this by placing them in sunlight or moonlight, smudging them with sage or palo santo, or soaking them in salt water. To care for your crystals, avoid exposing them to extreme temperatures or chemicals, and store them in a safe place where they won't get damaged.

4. How do I choose the right crystal for me?

Choosing a crystal is a personal process, and it's important to choose one that resonates with your energy and intention. You can start by researching the properties of different crystals and trust your intuition to choose the crystal that feels right for you.

5. What is your return policy?

We want you to be completely satisfied with your purchase, so if for any reason you're not happy with your order, please contact us within 14 days of receiving your item. We'll be happy to arrange a return or exchange.

6. What forms of payment do you accept?

We accept all major credit cards, as well as PayPal and Apple Pay.

7. How long will it take to receive my order?

We process orders within 1-2 business days, and most orders are shipped within 3-5 business days. Shipping times vary depending on your location, but most orders arrive within 7-10 business days. You can track your order using the tracking number provided in your shipping confirmation email.

8. Do you offer international shipping?

Yes, we offer international shipping to select countries. Please note that international orders may be subject to customs fees and taxes, which are the responsibility of the buyer.

9. How can I contact you if I have more questions?

You can contact us by email at KainesCrystals@gmail.com